Last Updated: January 30, 2026
This ticketing services agreement ("Agreement") is intended as a legally binding agreement between TicketsCandy ("Company," "TicketsCandy," "We," "Us," or "Our"), and you, a person, organization or other entity ("Organizer," or "You" or "Your"), collectively known as the "Parties".
TicketsCandy provides tools and functionality for tickets, reservations, memberships, admissions, and/or confirmations ("Ticketing Solution") that allow the ticket holder or purchaser ("Customer") attendance at, access to, or participation in, events, venues and other activities ("Event").
This Agreement shall have the same legal effect and force as a written and signed document. If you do not agree to all of the terms and conditions of this Agreement, you must not access or use the Services. TicketsCandy reserves the right to decline, suspend, or terminate access to the Services in accordance with the Termination section of this Agreement.
BY CLICKING THE "CREATE AN ACCOUNT" BUTTON DURING THE ONBOARDING PROCESS, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT, AS WELL AS PRIVACY POLICY AND TERMS & CONDITIONS AND AGREE TO, AND CONSENT TO BE BOUND BY, ALL OF THE TERMS AND CONDITIONS CONTAINED THEREIN.
Definitions
For purposes of this Agreement, the following terms have the meanings set forth below:
"Platform" means the TicketsCandy website(s), including ticketscandy.com, any subdomains, hosted event pages, widgets, and related online services operated by TicketsCandy.
"Agreement" means this Ticketing Services Agreement, including any referenced policies, schedules, or addenda.
"Organizer" means the individual, business, or entity that creates an account with TicketsCandy and uses the Services to create, promote, manage, or sell access to Events.
"TicketsCandy," "Company," "We," "Us," or "Our" means TicketsCandy and its affiliates.
"Services" means the ticketing, registration, reservation, membership, admission, reporting, and related technology services provided by TicketsCandy under this Agreement.
"Ticketing Solution" means the TicketsCandy software platform, tools, widgets, APIs, integrations, and related functionality used to sell or distribute tickets or access rights.
"Event" means any event, activity, venue admission, experience, class, performance, or other offering for which the Organizer sells or distributes tickets or access using the Services.
"Customer" means any individual or entity that purchases, receives, or attempts to purchase or receive a ticket, registration, or access to an Event.
"Service Fee" means the percentage-based or other fees charged by TicketsCandy for use of the Services, as described in this Agreement.
"Payment Processor" means any third-party payment provider used in connection with the Services, including but not limited to Square, PayPal, Stripe, or similar providers.
"Chargeback" means a reversal, dispute, or claim initiated by a Customer through a payment network, bank, or card issuer.
"Refund" means the return of funds to a Customer for all or part of an order.
"Connected Account" means the Organizer's linked payment processor account used to collect funds and process payments through the Services.
Organizer Responsibilities
As an Organizer, you are solely responsible for your Events and for compliance with all applicable laws, rules, and regulations. Without limiting any other obligations under this Agreement, you agree to the following:
Event Execution and Delivery
You are responsible for planning, promoting, operating, and delivering each Event exactly as described to Customers. TicketsCandy does not organize, host, operate, or control Events.
Accuracy of Information
You must ensure that all Event details, pricing, schedules, locations, capacity limits, restrictions, and descriptions are accurate, complete, and kept up to date at all times.
Customer Communication and Support
You are responsible for responding to Customer inquiries, requests, complaints, refund requests, and disputes related to your Events.
Refunds and Chargebacks
You are solely responsible for issuing refunds in accordance with your posted refund policy and applicable law, and for responding to chargebacks or payment disputes initiated by Customers.
Legal and Regulatory Compliance
You are responsible for complying with all applicable local, state, provincial, national, and international laws, including but not limited to consumer protection laws, tax laws, licensing requirements, safety regulations, accessibility laws, and age-restriction requirements.
Taxes
You are responsible for determining, collecting, reporting, and remitting any applicable taxes related to ticket sales or Events.
Venue Safety and Access
You are responsible for venue safety, crowd control, capacity limits, accessibility, security, and compliance with health and safety requirements.
Permits, Licenses, and Insurance
You are responsible for obtaining and maintaining all permits, licenses, approvals, and insurance required for your Events.
Use of Data and Tracking Tools
If you use third-party tracking pixels, integrations, or marketing tools in connection with the Services, you are responsible for obtaining all required consents and complying with applicable privacy laws.
Prohibited Conduct
You may not use the Services to engage in fraud, misrepresentation, deceptive pricing, artificial traffic generation, circumvention of fees, or any unlawful or abusive activity.
Event Distribution Acknowledgment
By publishing an Event on the Platform, you acknowledge and agree that publicly available Event information may be shared with third-party event discovery, distribution, and promotion partners as described in the Services section.
Failure to comply with this section may result in suspension or termination of your account, removal of Events, or other actions as permitted under this Agreement.
Services
TicketsCandy shall provide the following Services under this Agreement:
Display and list Your Event on the Platform.
Provide optional event pages or widgets hosted on the Platform or embedded on your website. TicketsCandy does not create, organize, operate, or own Events, and is not responsible for Event content, accuracy, or delivery.
Connect the Platform to the Ticketing Solution and, where applicable, to your domain or website.
Facilitate the acceptance and processing of orders for tickets to Your Event through the Ticketing Solution and allow you to manage tickets and Events through the Platform.
Provide reporting and accounting information related to Service Fees and charges applicable to tickets sold through the Services.
Event Distribution and Promotion Partners
By publishing an Event on the Platform, you authorize TicketsCandy to share publicly available Event information (including Event name, description, images, dates, times, location, pricing, and ticket links) with third-party event discovery, distribution, and promotion partners for marketing and promotional purposes. TicketsCandy may create or allow the creation of event listings on such partner platforms that link back to your Event page on the Platform for ticket purchases.
Listing or hosting an Event on the Platform does not constitute approval, verification, endorsement, or sponsorship of the Event by TicketsCandy.
Service Charges
TicketsCandy charges a service fee ("Service Fee") as described on the Platform at the time of use. Unless otherwise stated in writing, the Service Fee is calculated as a percentage of the total order amount processed through the Services.
Service Fees are earned at the time an order is successfully processed and are non-refundable, regardless of whether an Event is canceled, postponed, modified, or refunded, except where prohibited by law.
TicketsCandy may deduct Service Fees automatically from amounts processed in connection with your Events, or invoice you separately, as determined by the Platform configuration.
Service Fees do not include fees charged by third-party providers. These may include, without limitation, payment processing fees, merchant account fees, chargeback fees, domain services, hosting, email services, integrations, or third-party promotional services.
Failure to pay any Service Fees when due may result in suspension or termination of your access to the Services.
Third-Party Promotion Plans
TicketsCandy may offer access to third-party event promotion or marketing plans, including discounted plans provided by external partners. Any such promotion plans are provided by third parties and are intended to assist with event marketing only.
All promotion plan purchases are final and non-refundable, regardless of Event outcome, performance, or ticket sales. TicketsCandy does not guarantee increased attendance, ticket sales, revenue, visibility, or advertising results from any promotion plan.
TicketsCandy is not responsible for the execution, performance, effectiveness, or results of third-party promotional services. Any issues, claims, or disputes related to a promotion plan must be directed to the applicable third-party provider.
Payment Processing
You must connect and maintain an active Connected Account with a supported Payment Processor in order to use the Services.
You acknowledge and agree that:
Merchant of Record
You, and not TicketsCandy, are the merchant of record for all transactions processed through the Services. TicketsCandy does not receive, hold, or control Customer funds.
Customer Funds
All payments from Customers are processed directly by the Payment Processor and deposited into your Connected Account, subject to the Payment Processor's terms.
Refund Responsibility
You are solely responsible for issuing refunds to Customers, regardless of whether such refunds are required by your stated refund policy, applicable law, or a Payment Processor.
Chargebacks and Disputes
You are solely responsible for chargebacks, disputes, reversals, fines, penalties, and related fees imposed by payment networks or Payment Processors.
Right to Recover Fees
TicketsCandy may recover unpaid Service Fees, chargeback-related costs, or other amounts owed by deducting such amounts from future balances, charging a backup payment method on file, or issuing an invoice.
Payment Failure
If any payment to TicketsCandy fails or is reversed, TicketsCandy may suspend access to the Services, pause ticket sales, or limit features until all outstanding amounts are paid in full.
TicketsCandy reserves the right to rely on information provided by Payment Processors and to take reasonable action based on suspected fraud, compliance risk, or processor requirements.
Abuse, Misuse, and Fee Circumvention
You may not use the Services in a manner that attempts to avoid, reduce, manipulate, or improperly bypass applicable Service Fees, platform rules, or payment processing requirements.
Prohibited conduct includes, without limitation:
Creating or using multiple accounts to avoid fees, limits, suspensions, or enforcement actions;
Directing Customers to alternative payment methods or off-platform transactions to bypass Service Fees;
Manipulating ticket prices, fees, discounts, or taxes in a misleading or deceptive manner;
Artificially generating traffic, orders, or engagement, including through bots or fraudulent activity;
Misrepresenting Events, pricing, availability, or refund terms;
Circumventing technical restrictions, safeguards, or usage limits of the Services;
Assisting or enabling third parties to engage in any of the above conduct.
If TicketsCandy reasonably determines that you have engaged in abuse, misuse, or fee circumvention, we may take any action permitted under this Agreement, including suspending or terminating your account, removing Events, withholding or offsetting amounts owed, recovering unpaid fees, and reporting activity to Payment Processors or relevant authorities.
Right to Suspend or Withhold Services
TicketsCandy may, in its sole discretion and without liability, suspend, limit, or withhold access to the Services, pause ticket sales, remove Events, delay payouts, or restrict features if:
You violate this Agreement or any referenced policy;
We reasonably suspect fraud, misrepresentation, abuse, or unlawful activity;
Your account, Event, or transactions present a compliance, financial, or reputational risk;
A Payment Processor, card network, bank, or regulator requires or recommends such action;
You fail to pay any amounts owed to TicketsCandy when due; or
We are required to do so by law, legal process, or governmental request.
TicketsCandy may take such actions for as long as reasonably necessary to investigate or mitigate the issue. Suspension or withholding of Services does not relieve you of your obligations under this Agreement, including payment, refund, chargeback, indemnification, or cooperation obligations.
Refunds
Minimum Requirements
As an Organizer, you are required to establish and enforce a refund policy for your Events. This policy must meet the following requirements:
(a) Refund policies must be posted on the applicable event page.
(b) "No refund" policies are permitted but must be clearly stated and comply with these minimum requirements (including exceptions for cases described in the "Specified Refunds" subsection below).
(c) Refund policies must include provisions for refunds in specific cases outlined in the "Specified Refunds" subsection.
(d) Refund policies must comply with all applicable laws and regulations, as well as requirements from payment networks or processors.
(e) Refund policies must include instructions on how Customers can request a refund.
(f) Refund policies cannot be changed retroactively unless changes provide equal or greater benefits to Customers.
(g) Refund policies must specify a timeline for responding to refund requests, with an initial response time not exceeding five (5) business days.
(h) Refund policies must be fair and reasonable.
If you fail to post or enforce a compliant refund policy, TicketsCandy may intervene by issuing refunds directly from your connected merchant account, advising Customers to dispute charges, or directing them to seek assistance through their payment provider.
Specified Refunds
Refunds must be provided in the following situations:
(a) The Event is canceled or not fully performed.
(b) The Event is postponed and not rescheduled within 90 days.
In addition, refunds must be issued in the following cases, regardless of your stated refund policy:
1. The Event description significantly differs from the actual experience.
2. Customers are unable to attend due to inadequate planning for venue capacity, entry, or safety.
3. Customers are unable to access the venue.
4. Refunds are otherwise eligible under your stated refund policy.
5. Duplicate or unintended orders caused by technical errors, including but not limited to system issues, payment retries, or accidental duplicate submissions where it is clear the purchase was not made intentionally by the Customer.
Organizers are responsible for initiating refunds in these cases. If you fail to do so, or if the refund is required to correct a clear technical error, TicketsCandy may step in to assist in processing refunds using one of the following methods:
1. Direct Refunds: We may issue refunds directly from the funds available in your connected payment account.
2. Customer Guidance: If a direct refund is not possible, Customers will be advised to dispute the charge through their credit card issuer or contact the payment provider (e.g., Square) to request a refund.
Chargebacks and Payment Disputes
In the event of a chargeback or dispute initiated by a Customer, TicketsCandy may provide relevant transaction details to the payment processor. You agree to cooperate fully in resolving these disputes and reimburse TicketsCandy for any chargebacks, fees, or penalties incurred.
Organizer Responsibility
Organizers bear full responsibility for ensuring refunds are processed promptly and in accordance with their refund policy and applicable laws. Failure to meet these obligations may result in the suspension or termination of access to the TicketsCandy platform.
No TicketsCandy Obligation
TicketsCandy acts as a facilitator of the Ticketing Solution and is not obligated to issue refunds on your behalf or reimburse Customers using our own resources. However, we reserve the right to process refunds as outlined above to maintain trust and compliance within the platform.
Taxes
Organizers are responsible for (and will indemnify and hold harmless TicketsCandy against) all taxes or other governmental charges associated with Your Event or Your sale of tickets through the Services (excepting taxes based on TicketsCandy's net income). For example, some states may charge an amusement or other tax on certain types of Events. It is your responsibility to know if any applicable laws apply to you and to adjust the ticket price accordingly to account for your payment of these taxes.
Event Restrictions
When submitting Your Event to TicketsCandy to use Our Services, it is your responsibility to provide to us any event restrictions associated with said Event. Any Event that requires a restriction for admission, including, but not limited to, age, school or organizational affiliation, or other characteristics or requirements, must be clearly stated by you upon submission to us. It is your responsibility to ensure that said restriction is lawful and does not violate any federal, state, or local laws, or any applicable foreign laws, prior to submitting the Event to Us. It is also your responsibility to verify that all customers can be admitted to Your Event.
Event Representations
You represent and warrant the following: 1. You are a producer, promoter, presenter, or manager of the Event; 2. You have the authority and right to offer, sell, and honor the tickets to the Event sold on Our Website or by using one of Our Services; 3. the Event itself and any material or content provided by You to Us for use on Our Website is/are not (and does not contain, promote, or link to material or content that is) pornographic, defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trademark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and 4. The Event and the sale of tickets to the Event does not constitute a violation of any federal, state, and/or local law.
Misrepresentation of Event
The Event must be accurately and truthfully described when an Organizer submits the Event information to TicketsCandy to be posted on Our Website. If we discover and determine, in our sole discretion, that you misrepresented the Event, We will cancel Our Services and reserve the right to take other actions or pursue additional remedies as permitted by law.
Event Cancellations and Other Event Changes
If Your Event is cancelled and not rescheduled, we will remove the Event and any listings related to the Event from Our Site and ticketscandy.com. Other event changes: TicketsCandy is not responsible for partial performances, venue, and line-up or time changes.
Disclaimer of Warranties
The Services and the Platform are provided on an "as is" and "as available" basis. Your use of the Services and the Platform is at your own risk.
To the fullest extent permitted by applicable law, TicketsCandy disclaims all warranties of any kind, whether express or implied, including warranties of title, non-infringement, accuracy, merchantability, fitness for a particular purpose, and any warranties arising from course of dealing or usage of trade.
TicketsCandy does not warrant that the Services or the Platform will be uninterrupted, secure, error-free, or free of defects. TicketsCandy is not responsible for the acts, omissions, or information of third parties, and you release TicketsCandy from any claims arising from your interactions with third parties.
Limitation of Liability
Scope
To the maximum extent permitted by applicable law, TicketsCandy and its providers, suppliers, advertisers, and sponsors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to the Services, the Platform, or this Agreement, even if advised of the possibility of such damages.
Exclusions
Without limiting the foregoing, TicketsCandy shall have no liability for:
The acts or omissions of Organizers, Customers, venues, or other third parties;
Personal injury, property damage, or losses arising from Events;
Unauthorized access to or use of servers, accounts, or data;
Errors, inaccuracies, omissions, or interruptions in the Services or Platform;
Lost, stolen, damaged, or dishonored tickets;
A venue's refusal to honor a ticket or changes to an Event.
Liability Cap
TicketsCandy's total aggregate liability arising out of or relating to this Agreement, the Services, or the Platform shall not exceed the greater of (a) one hundred dollars (USD $100), or (b) the total Service Fees actually paid by you to TicketsCandy in the twelve (12) months immediately preceding the event giving rise to the claim.
No Attorneys' Fees or Multipliers
Each Party shall bear its own attorneys' fees and costs, and damages shall not be multiplied or otherwise increased, except where such limitation is prohibited by applicable law.
Essential Purpose
You acknowledge that the limitations of liability set forth in this section are an essential basis of the bargain between the Parties and shall apply even if any limited remedy fails of its essential purpose.
Indemnification
You agree to indemnify, defend, and hold harmless TicketsCandy, its affiliates, officers, directors, employees, agents, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: Your Events, including their promotion, sale, execution, cancellation, or modification; Any content, data, or materials you provide, submit, or make available through the Services; Any allegation that your Event, content, or activities infringe, misappropriate, or otherwise violate the rights of a third party; Your violation of this Agreement, applicable law, or any rights of a Customer or third party; or Your misuse of the Services or the Platform.
TicketsCandy may assume control of the defense of any matter subject to indemnification, in which case you agree to cooperate fully at your own expense.
Data & Customer Information
Roles of the Parties
For purposes of applicable data protection and privacy laws, you act as the data controller (or equivalent role) with respect to Customer personal data collected in connection with your Events. TicketsCandy acts as a service provider or data processor, processing such data solely on your behalf and in accordance with this Agreement and our Privacy Policy.
Ownership of Customer Data
As between the Parties, you retain ownership and control of Customer data collected through your Events. You are responsible for determining the purposes and means of processing such data and for complying with all applicable privacy and data protection laws.
Use of Data by TicketsCandy
TicketsCandy may access, process, and store Customer data solely as necessary to provide the Services, comply with legal obligations, enforce this Agreement, prevent fraud, and maintain platform security. TicketsCandy may also use aggregated or anonymized data for analytics, reporting, benchmarking, and service improvement purposes.
Organizer Obligations
You represent and warrant that you have all necessary rights, notices, disclosures, and consents to collect, use, and share Customer data through the Services, including for marketing communications, tracking technologies, and integrations you enable.
Third-Party Tools and Integrations
If you enable third-party integrations, tracking pixels, analytics tools, or marketing services, you are solely responsible for their configuration, legality, and compliance. TicketsCandy is not responsible for third-party data practices or any resulting compliance issues.
Security Measures
TicketsCandy will implement reasonable administrative, technical, and physical safeguards designed to protect Customer data processed through the Services. However, TicketsCandy does not guarantee that data transmissions or storage systems will be completely secure.
Privacy Policy
Customer data is processed in accordance with TicketsCandy's Privacy Policy, which is incorporated into this Agreement by reference.
Tracking, Pixels, and Marketing Tools
Optional Features
The Services may allow you to enable or use tracking pixels, analytics tools, advertising tags, remarketing tools, email marketing services, or other third-party marketing or measurement technologies.
Organizer Responsibility
You are solely responsible for determining whether such tools are appropriate for your Events and for ensuring that their use complies with all applicable privacy, data protection, marketing, and consumer consent laws.
Consent and Disclosures
You are responsible for providing all required notices, disclosures, opt-outs, and obtaining all required consents from Customers related to tracking technologies, cookies, or marketing communications.
No Liability for Configuration
TicketsCandy does not control, audit, or verify the configuration or operation of third-party tracking or marketing tools and is not responsible for any claims, penalties, or damages arising from their use.
Suspension Rights
TicketsCandy reserves the right to disable or restrict the use of tracking, pixels, or marketing tools if we reasonably believe their use creates legal, compliance, security, or reputational risk.
Confidentiality
Confidential Information
"Confidential Information" means any non-public information disclosed by one Party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that is publicly available, independently developed without use of the other Party's information, or rightfully obtained from a third party without restriction.
Use and Protection
Each Party agrees to use the other Party's Confidential Information solely for purposes of performing under this Agreement and to protect such Confidential Information using reasonable safeguards. Confidential Information may not be disclosed to any third party except to employees, contractors, or service providers who have a legitimate need to know and are bound by confidentiality obligations.
Customer Data
Customer personal data is governed exclusively by the Data & Customer Information section and the Privacy Policy. Nothing in this Confidentiality section expands or limits the Parties' rights or obligations regarding personal data.
Permitted Disclosures
Confidential Information may be disclosed if required by law, regulation, court order, or governmental request, provided that the disclosing Party is given reasonable notice where legally permitted.
Survival
The obligations in this section survive termination or expiration of this Agreement.
Support
TicketsCandy will provide technical and other customer support to Organizers by which you can obtain assistance in dealing with any difficulties and updates which may arise in connection with your use of Our Services. We attempt to provide such support in a timely manner, but make no guarantees that we will respond to your inquiry by a particular time.
Termination
Except as provided elsewhere in this Agreement, either party may terminate this Agreement at any time upon seven (7) calendar days' notice to the other.
TicketsCandy may terminate this Agreement immediately, without prior notice, if you:
materially breach this Agreement;
fail to pay amounts owed when due;
engage in fraud, abuse, or fee circumvention;
present legal, compliance, or payment processor risk; or
are required to be terminated by a Payment Processor, regulator, or court order.
If you terminate this Agreement after submitting one or more Events, TicketsCandy may cancel, remove, or disable such Events in accordance with this Agreement.
Effects of Termination
Upon termination or expiration of this Agreement, regardless of reason:
Access and Events
Your access to the Services may be suspended or disabled, and active or upcoming Events may be removed or deactivated.
Outstanding Obligations
All outstanding fees, charges, refunds, chargebacks, penalties, or other amounts owed to TicketsCandy or Customers remain immediately due and payable.
Disputes and Chargebacks
You remain fully responsible for all chargebacks, disputes, reversals, and Customer claims related to Events that occurred or were sold prior to termination, including disputes initiated after termination.
Customer Data
Upon request and where technically feasible, TicketsCandy may provide you access to Customer data associated with your Events for a limited period, subject to legal, security, and compliance requirements.
No Refund of Fees
Service Fees paid or owed to TicketsCandy are non-refundable and will not be returned as a result of termination.
Enforcement Rights
Termination does not limit TicketsCandy's right to recover amounts owed, offset balances, pursue collections, or enforce its rights under this Agreement.
Survival
The following sections survive termination or expiration of this Agreement: Definitions, Organizer Responsibilities, Service Charges, Payment Processing, Abuse, Misuse, and Fee Circumvention, Right to Suspend or Withhold Services, Refunds, Taxes, Event Representations, Disclaimer of Warranties, Limitation of Liability, Indemnification, Data & Customer Information, Tracking, Pixels, and Marketing Tools, Confidentiality, Applicable Laws and Jurisdiction, and any other provisions that by their nature should survive.
References
You grant us a limited, worldwide, royalty-free license to reproduce and use Your company or organizational name, logos and trademarks (and to authorize our service providers and media outlets to do so) in advertising or promotional materials, in any and all media (including print and Internet), whether now or hereafter existing, for the purpose of referring to you as a TicketsCandy customer and/or describing our services for you.
Headings
Headings are for convenience only and do not affect the interpretation of this Agreement. Any provisions that by their nature should survive termination or expiration of this Agreement shall survive as set forth in the Survival section above.
Notice
Notices to you may be sent via email or regular mail to the address in TicketsCandy's records. The Services may also provide notices of changes to these Terms or other matters by displaying notices or links to notices to you generally on the Services. If you wish to contact TicketsCandy or deliver any notice, you can do so at https://help.ticketscandy.com/.
Modifications to the Terms or Service
TicketsCandy reserves the right to modify these Terms from time to time (collectively, "Modifications"). If We believe the Modifications are material, we will inform You about them by doing one (or more) of the following (a) posting the changes through the Services; (b) updating the "Updated" date at the bottom of this page; or (c) sending You an email or message about the Modifications.
You are responsible for reviewing and becoming familiar with any Modifications. Your continued use of the Services following Modifications constitutes your acceptance of those Modifications and the updated Terms.
TicketsCandy is constantly evolving our products and services to better meet the needs of our users. Because of this, we cannot guarantee the availability of certain product features or functionality. TicketsCandy reserves the right to modify, replace or discontinue any part of Our Services or the entire Service.
Assignment
We may, without your consent or approval, freely assign these Terms and our rights and obligations under these Terms whether to an affiliate or to another entity in connection with a business sale or merger.
Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be severed, and the remaining provisions of this Agreement shall remain in full force and effect.
Entire Agreement
Except as otherwise set forth herein, these Terms constitute the entire agreement between You and TicketsCandy and govern your use of Our Services, superseding any prior or contemporaneous agreements, proposals, discussions or communications between you and TicketsCandy on the subject matter hereof, other than any written agreement for Services between You and an authorized officer of TicketsCandy relating to a specified event or events.
Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to this Agreement, the Services, or the relationship between you and TicketsCandy (collectively, "Disputes") shall be resolved exclusively by final and binding arbitration, rather than in court, except as expressly provided below.
Arbitration Rules and Forum
The arbitration shall be administered by JAMS in accordance with its then-current Comprehensive Arbitration Rules. The arbitration shall be conducted by a single neutral arbitrator. Unless otherwise required by law, the arbitration shall take place in California, or remotely by video conference, at TicketsCandy's election.
Individual Basis Only
All Disputes must be brought in the Parties' individual capacities, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated proceeding.
Class Action Waiver
YOU AND TICKETSCANDY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
Exceptions
Notwithstanding the foregoing, either Party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property, fraud, or unauthorized access to the Services.
Costs and Fees
Each Party shall bear its own attorneys' fees and costs, unless otherwise required by applicable law or awarded by the arbitrator.
Arbitration Severability
If any portion of this Arbitration and Class Action Waiver section is found to be unenforceable, that portion shall be severed solely from this section, and the remainder of this Arbitration and Class Action Waiver shall remain in full force and effect.
Applicable Laws and Jurisdiction
Any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed according to the laws of the State of California.
If You reside in the United States, You agree to resolve your disputes with TicketsCandy as specified herein. If You reside anywhere else in the world: if You are registered as a business You agree to submit to the exclusive jurisdiction, and if You are a consumer you submit to the non-exclusive jurisdiction, of the courts of the State of California. This means that You as a consumer have the right to bring an action either in the State of California (United States) or at Your place of residence. TicketsCandy may only initiate legal proceedings against consumers before the courts in their place of residence.
Questions
If you have any questions, comments or complaints regarding these Terms, Our Site or ticketscandy.com, please contact us at here: https://help.ticketscandy.com/.